{"id":10192,"date":"2026-02-13T05:35:44","date_gmt":"2026-02-13T03:35:44","guid":{"rendered":"https:\/\/originalhubs.com\/returns-exchanges-policy\/"},"modified":"2026-02-13T21:02:23","modified_gmt":"2026-02-13T19:02:23","slug":"returns-exchanges-policy","status":"publish","type":"page","link":"https:\/\/originalhubs.com\/en\/returns-exchanges-policy\/","title":{"rendered":"Refund and Return Policy ORIGINALHUBS"},"content":{"rendered":"<h3 data-path-to-node=\"4\"><b data-path-to-node=\"4\" data-index-in-node=\"0\">Return Period<\/b><\/h3>\n<p data-path-to-node=\"5\">You may request a return or exchange within <b data-path-to-node=\"5\" data-index-in-node=\"44\">14 days<\/b> from the date of receiving the product.<\/p>\n<h3 data-path-to-node=\"6\"><b data-path-to-node=\"6\" data-index-in-node=\"0\">Return Conditions<\/b><\/h3>\n<ul data-path-to-node=\"7\">\n<li>\n<p data-path-to-node=\"7,0,0\">The product must be in its <b data-path-to-node=\"7,0,0\" data-index-in-node=\"27\">original condition<\/b>, unused, and unopened.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"7,1,0\">The product must be returned in its <b data-path-to-node=\"7,1,0\" data-index-in-node=\"36\">original packaging<\/b>, including all accessories and any attached gifts.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"7,2,0\">Returns are not accepted if the <b data-path-to-node=\"7,2,0\" data-index-in-node=\"32\">factory seal<\/b> has been broken or if the product has been used.<\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"8\"><b data-path-to-node=\"8\" data-index-in-node=\"0\">Non-Returnable Items<\/b><\/h3>\n<p data-path-to-node=\"9\">For health and safety reasons, the following items cannot be returned:<\/p>\n<ul data-path-to-node=\"10\">\n<li>\n<p data-path-to-node=\"10,0,0\">Cosmetics and beauty products once opened.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"10,1,0\">Personal care items (such as lingerie).<\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"11\"><b data-path-to-node=\"11\" data-index-in-node=\"0\">Damaged or Incorrect Items<\/b><\/h3>\n<p data-path-to-node=\"12\">If you receive a product that is:<\/p>\n<ul data-path-to-node=\"13\">\n<li>\n<p data-path-to-node=\"13,0,0\">Damaged or defective.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"13,1,0\">Different from the description.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"13,2,0\">Incorrect in color or size.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"13,3,0\">Missing accessories. Please contact us immediately to take the necessary action.<\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"14\"><b data-path-to-node=\"14\" data-index-in-node=\"0\">Return Fees<\/b><\/h3>\n<ul data-path-to-node=\"15\">\n<li>\n<p data-path-to-node=\"15,0,0\"><b data-path-to-node=\"15,0,0\" data-index-in-node=\"0\">Free Returns:<\/b> If the product is damaged, has a manufacturing defect, or does not match the specifications.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"15,1,0\">For change-of-mind returns (within 14 days and in original condition), shipping fees may apply.<\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"16\"><b data-path-to-node=\"16\" data-index-in-node=\"0\">How to Request a Return or Exchange<\/b><\/h3>\n<p data-path-to-node=\"17\">You can submit a request through:<\/p>\n<ul data-path-to-node=\"18\">\n<li>\n<p data-path-to-node=\"18,0,0\">Your account on our website.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"18,1,0\">Filling out the <b data-path-to-node=\"18,1,0\" data-index-in-node=\"16\">Return Request Form<\/b>.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"18,2,0\"><b data-path-to-node=\"18,2,0\" data-index-in-node=\"0\">Email:<\/b> info@originalhubs.com<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"18,3,0\"><b data-path-to-node=\"18,3,0\" data-index-in-node=\"0\">Phone &amp; WhatsApp:<\/b> 01098372396 \/ 01211632496<\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"19\"><b data-path-to-node=\"19\" data-index-in-node=\"0\">Refund Process<\/b><\/h3>\n<p data-path-to-node=\"20\">Once we receive and inspect the product to ensure it meets our return conditions:<\/p>\n<ul data-path-to-node=\"21\">\n<li>\n<p data-path-to-node=\"21,0,0\">Refunds are processed within <b data-path-to-node=\"21,0,0\" data-index-in-node=\"29\">3 business days<\/b>.<\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"22\"><b data-path-to-node=\"22\" data-index-in-node=\"0\">Customer Options After Inspection<\/b><\/h3>\n<p data-path-to-node=\"23\">Once the <b data-path-to-node=\"23\" data-index-in-node=\"9\">ORIGINALHUBS<\/b> team confirms the return meets the requirements, you may choose:<\/p>\n<ol start=\"1\" data-path-to-node=\"24\">\n<li>\n<p data-path-to-node=\"24,0,0\"><b data-path-to-node=\"24,0,0\" data-index-in-node=\"0\">Replacement:<\/b> Exchange the damaged item for a new one of the same category and value.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"24,1,0\"><b data-path-to-node=\"24,1,0\" data-index-in-node=\"0\">Store Credit:<\/b> Add the value to your account balance for future shopping.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"24,2,0\"><b data-path-to-node=\"24,2,0\" data-index-in-node=\"0\">Cash Refund:<\/b> Refund the amount via the original payment method or InstaPay.<\/p>\n<\/li>\n<\/ol>\n<h3 data-path-to-node=\"25\"><b data-path-to-node=\"25\" data-index-in-node=\"0\">Rejected Returns<\/b><\/h3>\n<p data-path-to-node=\"26\">If the returned product does not meet our return conditions:<\/p>\n<ul data-path-to-node=\"27\">\n<li>\n<p data-path-to-node=\"27,0,0\">The product will be shipped back to the customer.<\/p>\n<\/li>\n<li>\n<p data-path-to-node=\"27,1,0\">If the customer refuses to receive it, the item will be held at our warehouse for self-collection.<\/p>\n<\/li>\n<\/ul>\n<h3 data-path-to-node=\"28\"><b data-path-to-node=\"28\" data-index-in-node=\"0\">Working Hours<\/b><\/h3>\n<p data-path-to-node=\"29\">Our working days are <b data-path-to-node=\"29\" data-index-in-node=\"21\">Sunday to Thursday<\/b> (excluding public holidays).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Return Period You may request a return or exchange within 14 days from the date of receiving the product. Return<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10192","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/originalhubs.com\/en\/wp-json\/wp\/v2\/pages\/10192","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/originalhubs.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/originalhubs.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/originalhubs.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/originalhubs.com\/en\/wp-json\/wp\/v2\/comments?post=10192"}],"version-history":[{"count":0,"href":"https:\/\/originalhubs.com\/en\/wp-json\/wp\/v2\/pages\/10192\/revisions"}],"wp:attachment":[{"href":"https:\/\/originalhubs.com\/en\/wp-json\/wp\/v2\/media?parent=10192"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}<!-- This website is optimized by Airlift. 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